The terms for using Claveo, operated by Veebiagentuur OÜ.
Last updated: 8 July 2026
These Terms govern access to and use of Claveo, a software service operated by Veebiagentuur OÜ. By creating an account, using the website, starting a trial, subscribing to a plan or accessing a workspace, you agree to these Terms.
If you use Claveo for an organisation, you confirm that you have authority to bind that organisation. If you do not agree, do not use the service.
Veebiagentuur OÜ, registry code 12050902, Pääsukese 6, Kopli küla, Rae vald, Estonia, 75321.
Claveo helps hosts and property managers manage guest intake, bookings, properties, contracts, XML/export workflows, configured SES.Hospedajes submissions, audit history, retention settings and related operational tools.
Claveo is workflow software. It does not replace your legal, accounting, tax, security or regulatory advice. You remain responsible for understanding and meeting the obligations that apply to your accommodation business.
You must provide accurate account information, protect login credentials and keep access limited to authorised users. Workspace owners are responsible for team invitations, roles, permissions, billing choices and workspace settings.
You are responsible for activity that occurs under your account or workspace unless caused by our breach of these Terms or applicable law.
You retain ownership of the data you submit to Claveo. You grant us the limited rights needed to host, process, secure, display, export, transmit and support that data for the purpose of providing the service.
You are responsible for having a lawful basis to collect and process guest data, giving required notices to guests, choosing correct retention settings and checking the accuracy of information before export or submission.
You must not misuse the service, attempt unauthorised access, interfere with security, upload unlawful content, reverse engineer the platform, overload infrastructure, send spam, or use Claveo to violate another person's rights.
We may suspend or restrict access if we reasonably believe a workspace creates security, legal, payment, abuse or service integrity risk.
Plans, limits, prices and features are shown on the pricing and billing pages. Paid subscriptions may include a trial period where stated. Taxes, currency conversion, payment-provider fees and bank charges may apply.
Unless cancelled before renewal, subscriptions renew for the selected billing cycle. Some features may be limited, blocked or downgraded if payment fails, a plan limit is reached, or billing becomes inactive.
Claveo may connect with third-party services such as payment providers, hosting, email, messaging, OCR, calendar feeds, channel managers and government or regional authority systems. Their availability and responses are outside our direct control.
You are responsible for credentials, authorisations and configuration used to connect those services. We are not responsible for errors caused by incorrect credentials, third-party outages, authority portal changes or invalid customer data.
We aim to keep Claveo reliable, but the service is provided on an availability basis and may be interrupted by maintenance, updates, incidents, network issues or third-party failures.
We may update, add or remove features to improve the service, comply with law, protect security or reflect third-party changes. We will try to avoid materially reducing paid core functionality without notice.
To the maximum extent permitted by law, Claveo and Veebiagentuur OÜ are not liable for indirect loss, lost profit, lost revenue, loss of goodwill, regulatory penalties caused by customer action or inaction, or data submitted incorrectly by users.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
These Terms are governed by the laws of Estonia, unless mandatory law gives you rights that cannot be changed by contract.
You can contact Veebiagentuur OÜ through the contact or support channels available on the Claveo website or inside the app. We may update these Terms by publishing a new version on this page.
General contact: info@claveohost.es. Contact person: Marmo Luik, marmo@veebiagentuur.ee.